Privacy & Cookies Policies

1. Introduction AKVO SAS ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, disclose, and protect your personal data when you visit our website akvoshop.com (the "Website").

2. Data Collection We collect personal data that you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact us. This data may include:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details

  • Order history

We also collect data automatically through cookies and similar tracking technologies, such as:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the Website

  • Preferences and interactions

3. Use of Personal Data We use your personal data for the following purposes:

  • Processing and fulfilling your orders

  • Providing customer support

  • Sending promotional offers and newsletters (if you have opted in)

  • Improving our Website and user experience

  • Ensuring the security and functionality of our services

  • Complying with legal obligations

4. Data Sharing We do not sell your personal data. However, we may share it with:

  • Payment processors to handle transactions

  • Shipping partners to deliver orders

  • Service providers for website hosting, analytics, and marketing

  • Authorities if required by law

5. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

6. Your Rights Under applicable data protection laws, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent for marketing communications

  • Request data portability

To exercise these rights, contact us at contact@akvoshop.com.

7. Cookies and Tracking Technologies We use cookies to enhance your experience on our Website. Cookies help us understand user behavior, remember preferences, and improve functionality.

Types of cookies we use:

  • Essential cookies: Necessary for website functionality

  • Analytics cookies: Help us understand website usage

  • Marketing cookies: Used for targeted advertising

You can manage your cookie preferences through your browser settings or our cookie banner.

8. Changes to This Policy We may update this Privacy and Cookie Policy from time to time. Changes will be posted on this page, and we encourage you to review it regularly.

9. Contact Us If you have any questions about this policy or how we handle your data, please contact us at:

AKVO SAS
535 route des Serres
06570 Saint Paul-de-Vence
France
Email: contact@akvoshop.com